Meng Demands IRS Fix Broken Economic Stimulus Payment Hotline

Jun 20, 2020
Press Release
Congresswoman sends letter to Treasury Secretary and Internal Revenue Service Commissioner
WASHINGTON, D.C. – U.S. Rep. Grace Meng (D-Queens) announced today that she sent a letter to U.S. Treasury Secretary Steven Mnuchin and Internal Revenue Service (IRS) Commissioner Charles Rettig calling for the expeditious release of Economic Impact Payments (EIP) to all eligible recipients, and to immediately fix the inadequate operations of the IRS’ EIP hotline.
Meng’s correspondence comes after hearing from numerous constituents in her Queens, New York district who have still not received their EIP. While the IRS recently hired 3,500 telephone operators to help answer questions on its new hotline, difficulty persists in reaching those operators.
“The third coronavirus relief package, the CARES Act, created the Economic Impact Payment program to help eligible Americans with a one-time payment to help weather the financial strain caused by the coronavirus pandemic,” said Meng. “Since then, many who were expecting a payment have not received one. When the IRS recently announced that it hired 3,500 telephone operators to help people track down their stimulus checks, I was encouraged by this news. I am outraged, however, that my constituents and my staff continue to face enormous difficulty with getting answers about their EIP payments. Secretary Mnuchin and IRS Commissioner Rettig must take immediate action to ensure timely responses to constituents’ concerns, and the speedy delivery of payments.”
The number for the IRS hotline is 800-919-9835. It was recently set up to help address many common questions that individuals have about receiving their impact payments.
The CARES Act, formally entitled the Coronavirus Aid, Relief, and Economic Security Act, established payments consisting of up to $1,200 per adult and $500 per child.
A copy of Meng’s correspondence can be viewed here and the text of the letter is below.

Secretary Steven T. Mnuchin   
U.S. Department of the Treasury  
1500 Pennsylvania Avenue NW  
Washington, DC 20220   
Commissioner  Charles P. Rettig
Internal Revenue Service
1111 Constitution Avenue NW
Washington, DC 20224
Dear Secretary Mnuchin and Commissioner Rettig:
I write to request the Internal Revenue Service (IRS) to expeditiously release the Economic Impact Payments (EIP) to all eligible recipients, and to ensure responsiveness to EIP inquiries made by constituents and congressional offices. 
It is of utmost importance that the IRS address any and all issues concerning EIP so that the American people would not be subjected to any further delays in receiving the much-needed financial relief during this COVID-19 public health emergency.
Additionally, for weeks, the IRS has been unresponsive and inaccessible to both constituent and congressional inquiries regarding EIP issues. The recently established EIP hotline underscores the agency’s ineffectiveness and inability to promptly answer calls to address the needs of the American people who have yet received their EIP. My staff and constituents have called into this hotline, but were met with disappointment. While the IRS’s recent announcement of hiring 3,500 phone operators to answer EIP inquiries is welcomed news, the overwhelmingly difficulty for my staff and constituents to reach a live phone operator continues to persist. This has only exacerbated the urgency and frustration of the pandemic. I urge you to address the serious concerns regarding the inadequate operations of the EIP hotline. 
New Yorkers and Americans across the nation are still struggling and remain in desperate need to access funds during this COVID-19 public health emergency. As such, I urge your swift resolution of this issue.